Client Resources
Client Links & Resource Library

We’ve assembled a comprehensive, searchable library of resources and training materials for your convenience.  Here, you’ll find:

          • User Manuals • Developer’s Guides • Training Videos • Information sheets & FAQs 

 
…and much more.  Use the search box to enter a keyword or phrase.  If you can’t find what you need, or would like to suggest that we include a missing document in the library, contact us here.

PCI Partner Links
PCI Partner Breach Protection                                      PCI Partner Compliance Portal
PA-DSS Validated Payment Applications                     PCI-DSS Secure PIN Devices
PCI-DSS Level 4 Compliance

Merchant Resources/Information
Uploading 3rd Party Documents                                        Gift and Loyalty Card Services
Visa List, Validated Service Partners
                               Trustwave Archived Webinars

Reporting PortalsMerchant Reports & Bank Reports

 
Browse by Category
Partial Authorizations

If you recieve an "Amount due" message on the screen, this article will help you understand what to do.



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Changes are coming to improve prepaid card experience at the point of sale

Wind River Financial wants to let you know about some upcoming changes that may affect your point of sale process flow.   To help improve the debit and pre-paid card experience for both merchants and consumers, Master Card is rolling out new compliance requirements &nb

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Press Release: PCI Partnership with Trustwave

Wind River Financial, a leading payment processor, has partnered with Trustwave to provide Payment Card Industry Data Security Standard (PCI DSS) compliance validation solutions to its Level 4 merchants. Trustwave is a leading provider of information security and compliance solutions.



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Press Release: PCI Partnership with Trustwave

Wind River Financial, a leading payment processor, has partnered with Trustwave to provide Payment Card Industry Data Security Standard (PCI DSS) compliance validation solutions to its Level 4 merchants. Trustwave is a leading provider of information security and compliance solutions.



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Authorization Reversal Transaction Mandate

Effective November 1st, 2011 MasterCard is expanding the existing authorization reversal mandate to includ

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TIN FAQ

This document contains a detailed list of answers to questions you might have about the IRS reporting requirements.



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Uploading 3rd Party Documents

Read our step-by-step tutorial on how to upload third party documents to Trustwave for a hassle-free explanation of the process.



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TIN FAQ

This document contains a detailed list of answers to questions you might have about the IRS reporting requirements.



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Uploading 3rd Party Documents

Read our step-by-step tutorial on how to upload third party documents to Trustwave for a hassle-free explanation of the process.



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Changes are coming to improve prepaid card experience at the point of sale!

Wind River Financial wants to let you know about some upcoming changes that may affect your point of sale process flow.   To help improve the debit and pre-paid card experience for both merchants and consumers, Master Card is rolling out new compliance requirements



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October 2011 Interchange Modifications

VISA, MasterCard and Discover are making changes to their fee structures effective October 2011. Among these changes are potential savings that may result from the Durbin Amendment. All changes will pass through at cost with no mark-up or adjustment from Wind River Financial and will be reflected

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Credit Card Rule Changes

MasterCard and Visa Credit Card Rule Changes.



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Wireless Networks

While wireless networks can be a valuable tool to build customer loyalty and add functionality to your network infrastructure, they can also pose unique vulnerabilities that needs to be secured. This article addresses common wireless vulnerabilities and how to secure wireless networks.<

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Wireless Networks

While wireless networks can be a valuable tool to build customer loyalty and add functionality to your network infrastructure, they can also pose unique vulnerabilities that needs to be secured. This article addresses common wireless vulnerabilities and how to secure wireless networks.<

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Cash Advance Processing Procedures

Cash Advance Processing Procedures includes the required steps for cardholder verification, minimizing chargebacks and gurading against fraud.



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Durbin Amendment Savings Calculator

The Durbin Amendment is a new law that took effect in October. It places a cap on the fees you pay for debit transactions. Your payment processor may or may not be passing these savings on to you. Wind River Financial passes 100% of Durbin-related savings to our merchant clients.



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Credit Card Rule Changes

MasterCard and Visa Credit Card Rule Changes.



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Notice of MasterCard Rules Changes

VISA, MasterCard and Discover are making changes to their fee structures effective October 2011. Among these changes are potential savings that may result from the Durbin Amendment. All changes will pass through at cost with no mark-up or adjustment from Wind River Financial and will be reflected

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VISA Letter

VISA, MasterCard and Discover are making changes to their fee structures effective October 2011. Among these changes are potential savings that may result from the Durbin Amendment. All changes will pass through at cost with no mark-up or adjustment from Wind River Financial and will be reflected

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PCI Partner Brochure

Worried about implementing the Payment Card Industry's Data Security Standards?  Wind River's PCI Partner Data Secruity Compliance Program will guide you step-by-step through the process.



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Chargeback Process

Chargebacks are initiated over a disputed charge, usually within 120 days of the transaction. This guide takes you step-by-step through the typical chargeback protocol, and explains how we work with you through the process.



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Credit Risk Management Services

Financial institutions operate in an increasingly complex environment – one in which they must balance growth goals with managing risk. Find out how your bank can benefit from the objective insight provided by Wind River Financial’s Loan Review services.



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Processing Tips

The experts at Wind River Financial offer helpful tips for common processing scenarios, including hand-keyed transactions, entering a v-code, and completing an offline entry, among others.



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How to Choose a Processor

As a merchant, how do you evaluate the multitude of processor companies to ensure they have your best interests at heart? Our experts provide some important tips that will help you to make an informed decision.



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Credit Risk Management Services

Financial institutions operate in an increasingly complex environment – one in which they must balance growth goals with managing risk. Find out how your bank can benefit from the objective insight provided by Wind River Financial’s Loan Review services.



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Wind River Overview Brochure

Why should you choose Wind River Financial for your electronic payment services? Discover exactly who we are, how we do what we do and what makes us different in this introduction to Wind River Financial.



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Credit Risk Management Services, Mark Taber Bio

Find out more about the expertise of Mark Taber, Wind River Financial's Credit Risk Management Services executive.



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How to Choose a Processor

As a merchant, how do you evaluate the multitude of processor companies to ensure they have your best interests at heart? Our experts provide some important tips that will help you to make an informed decision.



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Guarding Against Fraud

You can never completely remove the risk of fraud, but you can minimize your exposure. Our team offers important advice to detect fraud in this collection of industry tips.



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Minimizing Chargebacks

At Wind River Financial, we’re committed to providing you with information to make your transactions more efficient and affordable. Here you’ll find valuable tips for minimizing chargebacks.



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Credit Risk Management Services, Mark Taber Bio

Find out more about the expertise of Mark Taber, Wind River Financial's Credit Risk Management Services executive.



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Network Scanning

While most of the information compromises we hear about take place at large merchants, the majority of data compromises actually occur at smaller, local merchants. Read here to find out about other common misconceptions about security breaches, and find out how scanning your network exposes vulne

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Guarding Against Fraud

You can never completely remove the risk of fraud, but you can minimize your exposure. Our team offers important advice to detect fraud in this collection of industry tips.



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Guarding Against Fraud

You can never completely remove the risk of fraud, but you can minimize your exposure. Our team offers important advice to detect fraud in this collection of industry tips.



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PCI Data Storage

Should you store your customer account data? Wind River Financial explains the pros and cons of storage, as well as the instances in which storage of data is prohibited.



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e-Connections Quick Reference Guide

This introductory guide explains e-Connections, Wind River Financial’s online information management tool that contains your merchant statement, reports and transaction tools to help you manage and better understand your transaction activity.



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Remote Data Storage Services

Find answers to all of your questions about Remote Data Storage.



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Minimizing Chargebacks (Lodging Sector)

We’ve created an industry tips sheet for those in the lodging and hospitality industry to help you minimize your chargebacks throughout the guest reservation & registration process.



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Minimizing Chargebacks

At Wind River Financial, we’re committed to providing you with information to make your transactions more efficient and affordable. Here you’ll find valuable tips for minimizing chargebacks.



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Industry Pricing 101

Understanding the credit card industry’s rate and pricing structure is no easy task. Our experts break it down in this introduction to industry pricing, helping you better understand and manage the fees detailed on your monthly statement.



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Network Scanning

While most of the information compromises we hear about take place at large merchants, the majority of data compromises actually occur at smaller, local merchants. Read here to find out about other common misconceptions about security breaches, and find out how scanning your network exposes vulne

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Navigating PCI-DSS

Having trouble understanding the intent of the requirements for PCI DSS?  This document will explain everything you need to know.



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Case Study: Remote Data Storage Services

In 2009, Wind River Financial helped save The Douglas Stewart Company $200,000.  Find out how by reading our case study for the Douglas Stewart Company.



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Minimizing Chargebacks (Lodging Sector)

We’ve created an industry tips sheet for those in the lodging and hospitality industry to help you minimize your chargebacks throughout the guest reservation & registration process.



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Minimizing Chargebacks

At Wind River Financial, we’re committed to providing you with information to make your transactions more efficient and affordable. Here you’ll find valuable tips for minimizing chargebacks.



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Merchant Service Agreement

If you’d like Wind River to handle your card processing needs, take a look at our Service Agreement. We pledge to provide you with unparalleled customer service and uphold the high standards we pride ourselves on.



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Data Encryption: Visa Best Practices

Follow the guidlines in the this article from Visa to better understand Data Field Encryption.



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Media: Wind River Radio, "Partner"

Listen to the Wind River Financial "Partner Provider" radio spot here!



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Minimizing Chargebacks (Lodging Sector)

We’ve created an industry tips sheet for those in the lodging and hospitality industry to help you minimize your chargebacks throughout the guest reservation & registration process.



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Underwriting Requirements

Like all merchant processors, we must underwrite the risk associated with each account we establish and support. In our Underwriting Industry Tips, we explain why we need to ask for information that is often considered confidential and proprietary – and how we ensure it remains that way.

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Video Training: TrustCommerce Transaction Processing

Watch the Transaction Processing training video.



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Glossary of Terms: PCI-DSS and PA-DSS

Look no further, we have provided full A-Z glossary of term for PCI DSS and PA DSS.



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Media: Wind River Radio, "Respect"

Listen to the Wind River Financial "Respect" radio spot here!



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Processing Tips

The experts at Wind River Financial offer helpful tips for common processing scenarios, including hand-keyed transactions, entering a v-code, and completing an offline entry, among others.



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Video Training: TrustCommerce Search Reporting

Watch the Search Reporting training video.



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e-Connections Quick Reference Guide

This introductory guide explains e-Connections, Wind River Financial’s online information management tool that contains your merchant statement, reports and transaction tools to help you manage and better understand your transaction activity.



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Video Training: TrustCommerce Citadel Module

Watch the Citadel training video.



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PCI Partner Brochure

Worried about implementing the Payment Card Industry's Data Security Standards?  Wind River's PCI Partner Data Secruity Compliance Program will guide you step-by-step through the process.



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Video Training: TrustCommerce User Profiles

Watch the User Profiles training video.



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PCI Data Storage

Should you store your customer account data? Wind River Financial explains the pros and cons of storage, as well as the instances in which storage of data is prohibited.



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Video Training: TrustCommerce Batch Processing

Watch the Batch Processing training video.



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Navigating PCI-DSS

Having trouble understanding the intent of the requirements for PCI DSS?  This document will explain everything you need to know.



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User Guide: Virtual Terminal

Watch the Virtual Terminal User Guide training video.



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Data Encryption: Visa Best Practices

Follow the guidlines in the this article from Visa to better understand Data Field Encryption.



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Trustwave: Virtual Terminal Guidance

Trustwave Guidance on VTs.



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Glossary of Terms: PCI-DSS and PA-DSS

Look no further, we have provided full A-Z glossary of term for PCI DSS and PA DSS.



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