Back in March, we mentioned that a change to the Visa dispute process was on the horizon. That change has finally taken effect. As of April 13, 2018, Visa moved to a new dispute process called Visa Claims Resolution (VCR). This change was designed to simplify the dispute process and deviates from the existing process in some key areas.
There are five key changes.
You can read more in-depth about these changes by reviewing Visa’s publication, Dispute Management Guidelines for Visa Merchants.
If you have any questions on how to process your disputes, please contact us.
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