“When we acquired Aerox in 2020, we knew we’d need to source many of our own vendor relationships. Things like payroll, health insurance, and credit card processing had all been previously handled by the parent company. We retained only a few of those existing relationships. One of the service providers that we would need to change was our Enterprise Resource Planning system since we were going to be migrating off of former parents’ system. In performing our due diligence, we were impressed with the software provider Masterplan ERP, so we selected them and initiated that change as soon as possible.
Many of our other relationships required a change too. For example, we immediately moved the banking relationship to a smaller, community bank where we were more likely to receive attentive and relationship-focused service.”