Esker’s cloud-based TermSync platform is a product developed to help improve customer communication and payment experience around accounts receivable (AR) and collections management processes. Many B2B suppliers were looking to get paid faster (i.e., reduce their DSO) and enable their customers to make payments more efficiently and without expensive custom development projects.
Because of the growing prevalence of B2B credit card payments, Esker knew the business case for adding payments to their TermSync platform would be compelling. While tasked to find the right partner to lead them through the process, a few challenges emerged:
Wind River’s solution started with a custom integration project plan specific to Esker’s objectives. Wind River and Esker worked together to outline the scope and then a plan to address each challenge. The final result ended with an innovative solution, unique to the B2B payment world.
Elimination of PCI-DSS (Payment Card Industry-Data Security Standard) Scope. A hosted page eliminated payment information from being transmitted on Esker’s TermSync platform or their customers’ networks. Tokenization was utilized for secure card storage to ensure the safest best practice was in play.
Implementation of key B2B features to manage costs:
“Wind River has been a fantastic partner that we have built our AR and collections management product with. We leaned on their expertise in the world of B2B payments to create several payment features that gave our platform a leading edge over some of our competitors. Their approach to treating customers and delivering value aligns exactly with what we were looking for in a strategic partner.” – Steve Smith, US Chief Operating Officer, Esker