“Glenrock had partnered with the same payment provider for many years and had been satisfied with the service we received. Then, our provider got acquired by a much larger company. Initially, the acquisition didn’t impact us all that much. Over time, that began to change – in a big way.
We started to feel that something wasn’t quite right with the billing. The statements were hard to read, and we didn’t understand what many of the line items meant. It was like trying to read a foreign language. Plus, the fees seemed to be higher.