This software platform provider made the strategic decision to shift to a “white-label” payment
environment. A pilot program was created with a third-party provider, and unfortunately, it all unraveled from there.
The pilot program was marred with poor service and consistent overbilling – two major contributors to a poor customer experience.
To make the situation worse, the current partner did nothing to address potential data security issues. This meant the majority of customers were operating in a vulnerable payment environment. Clearly a change needed to be made.
Still confident in its white-label strategy, this software platform provider turned to Wind River Financial for a new solution.