“Wind River’s After the Handshake service commitment includes assigning a dedicated, knowledgeable relationship manager to each customer. This quickly resolved our issues of accessible support and the wasted hours we used to spend sitting on-hold.
We always know who to call. We know who will pick up the phone when we do. And, we know we’ll get prompt and expert answers to our questions. We even have had input on the direction of the product moving forward. As a partner we value that immensely.
Next Wind River tackled our PCI compliance issue. Rather than continuing to chase certification across multiple systems and integrations, Wind River’s solution was to create a secure environment that significantly reduced PCI scope. This included:
- New encrypted keypads that would transmit credit card numbers to our customers’ systems in an encrypted string to eliminate vulnerability. At no time was sensitive PAN information passing thru the system in the clear.
- Introducing a dynamic secure hosted page that received payment information directly from online shopping carts, thus bypassing our customers’ websites while still maintaining the desired checkout experience. Previously there was a tradeoff between enhanced security and the look/feel of the customer experience.
These solutions for the call center, POS and ecommerce meant our customers’ systems were no longer touching sensitive data and, as a result, our customers were no longer in PCI Scope.”
“Wind River has made our goals a reality. We look forward to a successful partnership for many years to come”