“For years SRS had worked with multiple providers to manage different aspects of the payment capabilities in our platform, ranging from merchant account set-up to security compliance to processing payments.
This multi-provider environment meant that our customers had to engage with different vendors for different phases of the payments process rather than dealing solely with SRS. Clearly, this was a gap in delivering on our “One System, One Vendor, One Call” promise. We realized we needed to simplify the process.
This change was of particular importance when we discovered a large percentage of our pharmacies were non-compliant with industry security standards. The vendor we were using to assist our customers with
compliance had engaged in a ‘self-service’ approach.
As a result, many of our customers failed to complete the process and were at risk of a breach. This was alarming and did not live up to our high standards of service. SRS needed to step in to resolve the technology gap.
SRS was in the process of a platform upgrade to enable the acceptance of EMV/Chip cards. The timing was perfect to phase out our multi-provider environment and assume control of payment-related functions.
Doing so would ensure an optimized and secure payments experience for all customers while closing the gap in fulfilling our One System, One Vendor, One Call promise for payment processing.”