Dove Healthcare has been consistently recognized as the provider and employer of choice for skilled nursing and rehabilitation services in their community and long-term care industry. With a diverse workforce of more than 1,000 employees, Dove Healthcare provides compassionate care and service to an average of 425 residents and patients every day.
“Our industry is in constant motion and we’re continually adapting to the needs of our clients including their changing payment preferences,” said Jeremy Kiley, Regional Director of Operations. “We saw a trend and need to expand our payment acceptance capabilities, and we wanted to get in front of it.”
Kiley felt that he wasn’t receiving the level of service and pro-active ideas from their previous payment processor so he reached out to Brian Schoeneck, VP of Financial and Regulatory Services at LeadingAge Wisconsin.
LeadingAge Wisconsin is a statewide Association comprised of more than 500 nonprofit organizations and serves as a valuable source of information to assist their membership, and advance the fields of long-term care, assisted living and retirement living. LeadingAge Wisconsin had been a Wind River client since 2012, and Schoeneck suggested that Kiley talk to Wind River.
“It gave us a lot of comfort that Wind River came as a referral from one of their current clients in LeadingAge Wisconsin, whom we trust,” said Kiley. “In addition, Wind River has great online reviews.”
Wind River identified that Dove Healthcare was introducing more training and certification courses, and saw a desire for their clients to self-serve, and make payments on their own schedule.
“The team at Wind River helped us implement a payment technology platform that not only meets our current needs, but is scalable to add additional payment channels such as website payments in the future. Wind River’s process has been very good and different from what we had experienced with other payment providers in the past. From the initial sales engagement, to implementation and ongoing support, they have a team to support us with an organized, detailed approach.”
Do you have questions about your current payment platform, or interested in a free consultation to help you plan for the future, contact Wind River now.