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In an industry where electronic payments are confusing, poor service abounds and customers are left in the dark, Wind River is flipping the script on how customers should expect to be treated.
It all started in the 90s when brothers-in-law Matt Uselman and Mark Courchane worked in the payment processing industry. They grew tired of seeing customers being taken advantage of by unscrupulous practices and determined to bring integrity and customer service back to the industry.
Thus the mission was born – to create a company where the core foundation was to treat customers as if they were family members. With that in mind, they founded Wind River in 1999. While the company has grown to serve customers across the US and Canada, the mission has not changed. Rooted in the values of its founders, Wind River’s primary goal has been to bring back the value of relationships in business and instill that sense of family that comes from working with people that truly care about you and celebrate your success. Our relationships start with a handshake and continue to grow from there.
If you’re reading this brief introduction to Wind River Financial, that probably means you’re looking into a better way to handle payment processing. As you do, you’ll quickly notice some vast differences between us and other providers. Where client relationships seem to fade as soon as you say “yes” to the other guys, at Wind River, we believe our work is just beginning.
That’s the spirit that drives our After the Handshake Promise. We gladly accept the responsibility of co-managing your payment program right along with you – and in doing so, offer ideas and solutions that can save you time, money or hassle. We keep watch over your program as if it – and your hard-earned profits – were ours to protect.
That’s the difference between a service provider and a true partner.
I invite you to look closely at all the options available to you. I’m confident that once you’ve compared service, price and partnership side-by-side, you’ll agree that Wind River Financial is an easy and refreshingly different choice.
– Mike Carow, President & CEO