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As complexity has grown in the payments industry, community banks and credit unions have moved away from handling payment processing programs on their own. Instead, they’ve looked to find a trusted partner to assist their members with the growing need of accepting electronic payments. Oftentimes, this has been through relationships with larger, national merchant service providers.
On the other side of the coin, local businesses expect an extremely high level of service and personalization from their local financial institution. Unfortunately, this is not always duplicated by those large merchant services providers. The result is that many of our bank and credit union partners end up feeling like they are feeding their members to the sharks.
By partnering with Wind River Financial, our goal is to make sure you feel comfortable when you refer your members to us. Our After the Handshake promise is a guarantee to provide your members with the same level of service and trustworthiness they receive from you.
We’ve built a knowledgeable team of payment experts to support your members. Our team takes the extra steps to ensure they receive the value they’re expecting. We manage the overall processing costs, introduce new technology and provide transparent and sustainable pricing to combat the rate creep that has become so prevalent in the industry.
Additionally, we use “at-will” agreements, which on top of our accountability to you, gives your members the confidence that we are earning their business every day.
We know you work hard to earn new business and grow the current relationships you have. With more and more data breaches happening to small and medium-sized businesses, we give all of our members the right tools to protect themselves from a breach and save them the negative brand and financial fallout that comes with one. Considering, 80 percent of small businesses go out of business with 18 months of a data breach, we feel this a non-negotiable feature of our relationship.
Wind River Financial offers different options for bank partnership programs. If you’re looking for a partner you can count on when it comes to payment processing, contact us today. We’d be happy to answer any questions you may have.