So why should that be Wind River? Because our experience has provided us with a vast understanding of what you need to consider before you integrate payments into your platform. In fact, before we dive in, here are a few resources we put together that will help you get started and maybe provide a clearer picture of things you should consider. They may even trigger some questions you hadn’t even considered yet!
Integrating payments can have a tremendous impact on your cash flow and your customers’ experience. To keep that revenue spigot flowing, you need to ensure a seamless experience that meets the needs of your customers. It’s extremely easy for this to spiral into a costly, resource-laden endeavor, which means choosing the right partner is paramount.
Not only can Wind River help keep your project from ballooning out of control, but there is another important factor we understand. Your customers are not one-size-fits-all. The service your software provides is built around this concept. So why should your payments solution be any different? A successful payments integration is rooted in a thorough understanding of both your customers’ payment-related needs and the channels engaged by their users. Working with providers that merely hand you an API and then walk away can quickly lead to extensive re-work and a bunch of unhappy customers.
Getting it right the first time saves you money and a whole lot of aggravation. We always start by discovering what your customers need for their business. This helps us understand whether a new integration is required, and if so, what tools and capabilities are essential to meeting those customer needs – both today and in the future. Our extensive technology network enables us to bring those capabilities together in a tailored solution that is the perfect fit for your customers and cost-effective for you.
Our team will work with you side-by-side and guide you through everything you need to consider. By taking the time to understand your solution, workflow and your customer’s needs, we can tailor a program that is seamless, efficient and built just for you. The following six points are the key steps along our journey together.
Your partner should also maintain the same high standard of service you do. We often hear how growing employee turnover has triggered significant declines in service at some integrated payment partners.
Not so here. We have built our reputation on delivering rock solid service. That means both during the integration process and long after. Our 7-point After the Handshake Promise includes 24/7 support and a relationship manager who will take the time to get to know you and your business. In fact, with over 90 percent employee retention, you can rest assured that when you call us, it will be your relationship manager who answers – today, tomorrow and whenever you need.